EN

Return policy


Returns of non-defective goods

The Buyer has a right to reject goods at any time before receiving the goods and within 7 calendar days after receiving the good ( Reference paragraph 21 of "Rules for the internet sales of goods" approved. RF Government Decree of 27.09.2007 №612).

RETURNS OF NON-DEFECTIVE GOODS

Returns of non-defective goods is possible in case if:
- vendibility (packaging, seals, label) and completeness;
- consumer properties of the goods;
- a document confirming the fact and terms of purchase of this good. 

The absence of the document does not deprive the buyer of the possibility to refer to other warrant purchases of goods from the Seller. Returns of goods is possible in the presence of a filled out Returned Goods form and a document confirming the fact and terms of purchase of this good (purchase receipt or cashier's check). Purchase receipt or cashier's check and a returned good form can be sent by email to care@rubancouture.com or by post, which you can find in the documents attached to your package.

If a Buyer rejects non-faulty good he/she can obtain a refund, paid for the good according to the contract, except seller`s delivery fees for returning goods within 10 (ten) days from the date of the buyer`s appropriate written requirement..

RETURN BEYOND:
The buyer has no rights to reject non-faulty goods having specified feature, only consumer can use the goods and the following goods:

Reference "List of non-faulty, non-food goods, not be returned or exchanged for similar goods of other size, shape, dimension, style, color or configuration" approved. RF Government Decree of 19.01. 1998. №55.

- toiletries;
- textiles (cotton, linen, silk, wool and synthetic fabrics, non-woven products such as fabrics - tape ribbons, lace, etc.);
- sewn and knitted items (sewn and knitted underwear, hosiery);
- jewelry and other items made of precious metals and (or) precious stones, faceted gemstones;
- non-periodical edition (books, brochures, albums, maps and printed music, sheet publications, calendars, booklets, reproduced on the technical media of information edition), etc..

Returns of defective items

Defective items are items that have defects, which do not comply with the mandatory requirements, the purposes for which this type of product is commonly used.

Received items should answer the description on the web-site. The difference between the elements of design or decoration from those stated in the description on the website is not a failure or functionality of goods.

If there is a dispute about the causes of defects or fact of faulty goods and vendibility, an independent examination of the item will be conducted.

As referring to the internet sales, you have to return faulty goods before making a new order for the same goods.

If the similar item and dispute about defect causes of the item are unavailable on the web-site, the cost of the item will be returned to you within 10 (ten) working days from the moment the Seller`s receiving faulty goods. Cost of delivery is refundable (in case of buyer`s payment). Taxes and customs duties are not refundable.

RETURN POLICY

The product must be packed carefully (with full set of accessories specified in the technical documentation on the product) and have no trace of exploitation.

Returning of goods is possible in the presence of filling out the Returned Goods form and a document confirming the fact and terms of purchase of the goods. The absence of the document does not deprive the buyer of the possibility to refer to other warrant purchases of goods from the Seller.

Purchase receipt or cashier's check and a returned goods form can be sent by email to care@rubancouture.com or by post, which you can find in the documents attached to your package. In the Returned Goods form should be mentioned what kind of defect the goods have that the buyer is returning.

Guarantee period for clothes and shoes - 30 days from the date of receipt of the goods.