Offer

Definitions and interpretation:

Online store – a website owned by the Seller, and having an address on the Internet www.rubancouture.com, which represents the products offered by sellers to customers for ordering. 

Website - www.rubancouture.com

Customer - person/citizen (consumer) ordering goods for private, family or other needs that are not related to business.

Seller - Individual entrepreneur Dmitrienko A. V. VAT number 262801424961; OGRN 314774617000762; Legal Address: 123182, Moscow city, Shchukinskaya street, Building 8, Bldg. 1, office 11; Postal address: 123001, Moscow city, Ermolaevsky lane , Building 4 ; Settlement account. 40802810238000074006; Correspondent account. 30101810400000000225; Bank: "Sberbank” Russia, Moscow; BIC: 044525225; OKPO (All-Russian Classifier of Enterprises and Organizations): 0193750511 ; OKATO (All-Russian Classifier of Administrative- Territorial Division): 45283587000.

Goods - product, presented for sale in the online store.

Order - a specific request of the customer (filled out information in the «shopping basket» and «ordering options») addressed to the Seller for the sale and delivery of selected goods on the website to the specified address of the client.

1. General provisions

1.1. Individual entrepreneur Dmitrienko A. V.  owns and operates the website.

1.2. These Terms and Conditions of sales of goods, as well as information about the products displayed on the website are public offer according to the Article 435 and Part 2 of Article 437 of the Civil Code.

1.3. By registering in the online store, the Customer agrees with conditions of sale of goods (hereinafter - Conditions) set forth below.

1.4.  Sale of Goods by the Seller to the Customer regulated:

Federal Law of February 7, 1992 № 2300-1 «Protection of Consumers' Rights; "Rules for the sale of goods by distant service", "approved by the RF Government Decree of 27.09.2007 N 612;." The list of non-food products, good quality, not be returned or exchanged for similar goods of another size, shape, dimension, style, color or configuration "approved . RF Government Decree of 19.01. 1998. number 55.

1.5. The seller has rights to change these Conditions without notice. Conditions Changes take effect after their publication on the website and shall apply to any bookings made after publication.

1.6. All text information and graphics of products placed on the website are the property of the Seller or its contractors. Viewing or printing of pages of the website is allowed for personal use only.

1.7. The seller has rights at one's election to make changes to this Agreement prior to publication on the website.

1.8. This Agreement takes precedence over any other documents published on the website.

1.9. Online Store is designed for internet sales.

1.10. By registering in the online-store, the Customer assumes the obligation to use the correct services and site services, as well as in the case of order payment obligations and acceptance. The seller, in turn, undertakes to fulfill its commitments on the provision of services, and services, as well as the delivery and transfer of ownership of the Customer,  paid for the goods on the terms of this Agreement.

2. Price of goods

2.1. A price on each position of Goods is indicated on the web-site of online store.

2.2. Cost of goods on the website does not include the cost of delivery and customs duties.

2.3. The seller has the right to change the price without prior notice on the product. However, the seller has no right to change the price of the ordered goods in the sales order after the order has been received by Seller.

3. Ordering

3.1. The Customer can order goods through the online store web site 24 hours a day.

3.2. The Customer agrees to provide the following information while ordering:

3.2.1. surname, name and middle name of the Customer or the person specified by him (the recipient);

3.2.2. delivery address (If delivery address is a Customer address);

3.2.3.  E-mail;

3.2.4.  phone number.

3.3. The Name of the item, quantity, range, article, price of the goods specified in the "shopping bag" of the Customer, registered at the online store website.

3.4. If Seller needs more information, he may request it from the Customer. In case of not providing the information required by the Customer, the Seller is not responsible for the selected goods.

3.5. Seller is not responsible for the incorrect information provided by the Customer when ordering.

3.6. The Customer is responsible for the accurate information provided when ordering.

3.7. The seller is not responsible for the wrong choice of the characteristics of the goods or modifications ordered in the shop by the Customer.

3.8. Contract of purchase by internet sales between Seller and Customer is deemed to be concluded from the date of issuing a payment receipt or other document confirming the payment of the goods by the Seller to the Customer.

4. Order acceptance

4.1. A confirmation letter will be sent to Customer`s post address after ordering

4.2. Orders are processed from Monday to Sunday from 12:00 to 20:00 Moscow time. Orders placed on bank holidays are processed on the next business day.

4.3. Once your order has been accepted and sent to you, you will receive a confirmation in the e-mail regarding the product availability, cost, shipping information and other services (in cases where these services are paid). If the item is out-of-stock, service of «custom tailoring» ("Сustom-made") is suggested to the Customer. (a. 5 Offer)

4.4. Seller has rights to cancel the Customer's application on the confirmation stage.

4.5. Seller has rights to discuss with the Customer ordering data by phone/e-mail. If Seller is unable to contact the Customer within 5 (five) days, the customer`s order is canceled at the same time and the Seller shall inform the Customer by sending an e-mail to the address provided during the registration. If the Customer made a prepayment, the funds will be returned to the bank account from which the payment was made.

4.6. Once your order has been accepted you will receive information about the shipping date. This date depends on product availability and shipping time.

5. Customer tailoring  ("Сustom-made" button)

5.1. In case the product is out of stock we provide custom tailoring service  ("Сustom-made" button).

5.2. The custom tailoring service is provided only after 100% advance payment and within 3 weeks from the date of the order confirmation.

5.3. Custom tailoring items can not be exchanged or returned, except for defective goods.

5.4. Custom tailoring be carried out in the available size chart. Fabrics, accessories, finishings choice/change is available as a part of RUBAN ATELIER service. Costs are calculated individually.

6. Payment conditions

6.1. Payment for order and delivery is processed in RUB or EUR, depending on location with 100% prepayment.

6.2. When the Customer places an order with PayU, once you have chosen the card on http://www.rubancouture.com  web page in the payment method selection, you will be transferred to PayU payment page automatically to provide your bank details. All provided data on PayU payment page is fully secured according to PCI DSS requirements. PayU Customer Support department works 24/7: 8 800 200-32-62 , support@payu.ru. Only one bank card can be used for the payment. You need to place separate orders to use multiple cards.

6.3. When the Customer places an order with Sberbank, for payment (to enter card details) you will be re-directed to the payment gateway of Sberbank of Russia. Connection to the payment gateway and transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa or MasterCard SecureCode, a special password may also be required to effect the payment. This website supports 256-bit encryption. Confidentiality of the reported personal information is provided by Sberbank of Russia. The entered information will not be provided to third parties except as required by the legislation of the Russian Federation. Bank card payments are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int. and MasterCard Europe Sprl.

6.4. Only one bank card can be used for payment. The Customer needs to place separate orders to use multiple cards.

6.5. After a successful transaction, the Customer receives a confirmation email.

6.6. Cash payment is available only for self-pickup or delivery within Moscow with payment to the courier.

7. Delivery

7.1. The delivery address specified while ordering the product. Seller is not responsible for faulty delivery/terms of order if you specified incorrect information.

7.2. Terms of delivery

       Worldwide:
Cost and delivery time are calculated individually, basing on the weight of the parcel and place of delivery. The cost of delivery is calculated by a manager after the order confirmation.
calculate delivery
       within Moscow:
Free delivery for the purchase starting from 15,000 RUB.
Delivery cost is 400 RUB for the orders’ amount under 15 000 RUB.

       within Moscow Region:
The cost of delivery is 600 RUB
       within Russia:

Cost and delivery time are calculated individually, basing on the weight of the parcel and place of delivery. The cost of delivery is calculated by a manager after the order confirmation.
calculate delivery

Agreeing to the terms of sale, a Customer agrees to pay for the delivery of the goods, as well as taxes and customs duties, if applied to the order.
The Customer may choose the delivery service by himself, in this case, the Customer organizes the shipment and covers all following expenses.

7.3. By agreeing to the conditions of sale, the Customer agrees to pay for the delivery of the order, as well as sales taxes and customs duties, if applied to the order.

7.4. Order delivery terms include order processing and delivery time.

7.5. Either you or your representative with payment confirmation papers must be present to receive the merchandise.

7.6. To avoid fraud situations the service representative has rights to ask for your document of identification, order number, item number, and tracking number. We guarantee the confidentiality and protection of personal information of the recipient.

7.7. Examine your order upon delivery to ensure that there are no visible signs of damage.

7.8. The risk of accidental loss or damage of goods passes to the Customer once he received the goods and sign the documents with delivery confirmation.

7.9. If a product has gone missing during delivery because of the delivery service fault, you will receive a full refund for the value of the merchandise and delivery after the confirmation letter of the missing package.

7.10. Product information is shown in the technical documentation attached to the product on labels, by marking or different ways for special types of products.

8. Returns

Returns of non-defective goods

8.1. А Customer has a right to reject goods at any time before receiving the goods and within 7 calendar days after receiving the good ( Reference paragraph 21 of "Rules for the internet sales of goods" approved. RF Government Decree of 27.09.2007 №612).

8.2. The Customer has rights to return non-defective goods if following conditions are fulfilled: - vendibility (packaging, seals, label), completeness and all the qualities of the goods are preserved; - a document confirming the fact and terms of purchase of the goods is attached to the return.

8.3. Non-defective goods can not be returned according to the Reference "List of non-faulty, non-food goods, can not be returned or exchanged for similar goods of other size, shape, dimension, style, color or configuration" approved. RF Government Decree of 19.01. 1998. №55:

- Toiletries;

- Textiles (cotton, linen, silk, wool and synthetic fabrics, non-woven products such as fabrics - tape ribbons, lace, etc.);

- Underwear, socks, stockings;

- Jewelry and other items made of precious metals and (or) precious stones, faceted gemstones;

- Non-periodical edition (books, brochures, albums, maps, and printed music, sheet publications, calendars, booklets, reproduced on the technical media of information edition), etc..

The Customer has no rights to reject non-faulty goods having a specified features if the goods can be used only by consumer.

8.4. Returns of non-defective goods is possible in case of:

- vendibility (packaging, seals, label), completeness and all the qualities of the goods are preserved;

- a document confirming the fact and terms of purchase of this good. The absence of the document does not deprive the Customer of the possibility to refer to other warrant purchases of goods from the Seller.

Returns of goods is possible in case a filled-in  Returned Goods form and a document confirming the fact and terms of purchase of the goods (purchase receipt or cashier's check). Purchase receipt or cashier's check and a return of the goods form (which you can find in the documents attached to your package) can be sent by email to care@rubancouture.com or by post.

8.5. If the Customer rejects non-faulty goods he/she can obtain a refund, paid for the good according to the contract, except Seller`s delivery fees for returning goods within 10 (ten) days from the date of the Customer`s appropriate written requirement. 

Returns of defective items

8.6. Defective items are items that have defects, which do not comply with the mandatory requirements, the purposes for which this type of product is commonly used. The received items should answer the description on the website. The difference between the elements of design or decoration from those stated in the description on the website is not a failure or functionality of goods.

8.7. Returns of goods is possible only with filled-in  Returned Goods form and a document confirming the fact and terms of purchase of the goods attached (purchase receipt or cashier's check). Purchase receipt or cashier's check and Return of the Goods form can be sent by email to care@rubancouture.com or by post, which you can find in the documents attached to your package. In Return of the Goods form should be stated what kind of defect the goods have that the customer is returning.

8.8. Returns of defective items include delivery fees, taxes and custom duties that was paid by the Customer.

8.9. If the similar item and dispute about defect causes of the item are unavailable on the website, the cost of the item will be returned to you within 10 (ten) working days from the moment of seller`s receiving faulty goods.

8.10. If there is a dispute about the causes of defects or fact of faulty goods and vendibility, an independent examination of the item will be conducted.

8.11. The guarantee period for clothes and shoes - 30 days from the date of receiving of the goods.

8.12. In reference to internet sales, only faulty goods can be returned and new order can be placed.

9. FORCE MAJEURE

Either party are not responsible for complete or partial failure to fulfill its obligations under this Agreement if such failure was caused by force majeure arising after the signing of this Agreement. "Force Majeure" means an extraordinary event or circumstance that such Party could not foresee or prevent the means at its disposal. These extraordinary events or circumstances include, inter alia: strikes, floods, fires, earthquakes, and other natural disasters, war, acts of war, the actions of Russian and foreign government agencies, as well as any other circumstances beyond the reasonable control of either Party. Changes in law or normative acts directly or indirectly affecting on the Parties shall not be considered as force majeure, however, in the event of such changes, which do not allow any party to fulfill any of its obligations hereunder, the parties shall immediately make a decision to solve this issue in order to provide for parties the continuation of the Agreement.

10. INTELLECTUAL PROPERTY

All photographs placed on www.rubancouture.com are used for your information purposes.

All rights for photographs copyrighted and reserved. For more information on copyright contact us: office@rubancouture.com.

Company details:

Individual entrepreneur Dmitrienko A. V.
VAT number 262801424961 
Primary State Registration Number (OGRN)  314774617000762
Legal Address: 123182, Moscow city, Shchukinskaya street, Building 8, Bldg. 1, office 11
Postal address: 123001, Moscow city, Ermolaevsy lane, Building 4 
Settlement account. 40802810238000074006 
Correspondent account. 30101810400000000225
Bank: "Sberbank” Russia, Moscow
BIC: 044525225
OKPO (All-Russian Classifier of Enterprises and Organizations): 0193750511 
OKATO (All-Russian Classifier of Administrative- Territorial Division): 45283587000